Beware of fraudulent messages
Like many companies, Chronopost is a victim of image hijacking
aimed at deceiving its customers. Malicious individuals pretend
to be Chronopost and expose you to fraud attempts, often via SMS
or email.
⭢ To avoid scams, follow our advice.
⭢ If in doubt, forward the message to abuse@chronopost.fr or the SMS to
33700.
How to track your package in real-time?
Chronopost's expertise also includes the
ability to track your package shipment
in real-time to any destination in France
and internationally.
Thanks to our parcel tracking and location system, you can know
the different stages of delivery for your
documents and goods.
This free service is
available online through the module above.
Simply enter the parcel number to directly access all the information.
Absent during delivery? Discover the Predict service
Did you receive a message informing you of
a package delivery with the option
to reschedule the delivery?
With Chronopost's Predict service, the
recipient can choose between delivery on
another date, at a nearby location, in a safe place, or to a neighbor.
For more information, visit the page
dedicated to the Predict service, which details the different
parcel rescheduling options.
Need help tracking your package?
Check out the FAQs or use our various helpful guides to assist you. You also have the option to use Léonard, Chronopost's chatbot assistant, who can answer all your questions about package tracking and location. Try Léonard by clicking on Need help? at the bottom right.